Returns & refunds
If you are a private customer you have a restricted right to return your order. If you return products, they must be unused and like new, in the original packages, and all labels attached. You have the right to return goods within 30 days after receiving them. We will refund the price of the products within 14 days after the return has arrived to us.
If you return the goods to our store we'll pay back by cash or directly to your bank account.
If you return the goods using a parcel service, please fill in the Return Form you received with the goods.
Returns within Finland are free (follow instructions in the Return Form). If you leave the return at a postal outlet, you only need our contract number 636082.
You have to pay the return costs from other countries, unless we have made an error. Just send us a copy of the shipping costs receipt when returning faulty or damaged products.
If you notice a failure of the product, please fill in the form You got with it. Just choose if you want a new similar product or money back. There will not be any additional cost for You if the product is broken.
You can also bring the broken product to our shop but please contact us first that we have enough time to get the new product for You.